{"id":401,"date":"2016-08-01T12:21:35","date_gmt":"2016-08-01T16:21:35","guid":{"rendered":"https:\/\/sentient.project-sites.com\/tmm\/?page_id=401"},"modified":"2026-08-20T16:29:16","modified_gmt":"2026-08-20T20:29:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sentient.project-sites.com\/tmm\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”0px||” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.8″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_padding=”0px||0px” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ background_color=”#FFB52F” custom_padding=”30px|30px|30px|30px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”General FAQs” _builder_version=”4.27.8″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”48px” title_letter_spacing=”1px” title_font_size_tablet=”30px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”|||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#153146″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#54BBEE” module_class=”pa-accordion” _builder_version=”4.27.8″ toggle_text_color=”#153146″ toggle_font=”|800|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#FFB52F” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”What areas do you serve?” open=”on” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}”]We\u2019re based in Danvers and serve homeowners and businesses across Essex, Middlesex, and Suffolk Counties, including Beverly, Peabody, Salem, Marblehead, Lynnfield, Hamilton, Ipswich, Boxford, Middleton, North Andover, Saugus, and the surrounding North Shore.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are you licensed and insured?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes. Both owners are licensed Master Plumbers, and we\u2019re fully insured. Massachusetts holds plumbers to one of the highest standards in the country, and you have every right to verify who\u2019s working in your home.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you work on residential and commercial properties?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]We focus primarily on residential single-family homes, and we do serve some commercial customers as well. Reach out and we\u2019ll let you know how we can help.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer upfront pricing?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Always. We assess the situation, give you multiple options for repair or replacement, and provide honest, upfront pricing before any work begins, no surprises.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer any discounts?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes, 5% for seniors, active and veteran military, and friends & family, plus up to 10% for Value Plan members[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer same-day or emergency service?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]We offer flexible scheduling and can often accommodate same-day service, just ask. No-heat and no-hot-water calls get priority.[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I schedule service?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Call or text us at 844-777-0203<\/a>, email info@twomastersmechanical.com<\/a>, or book online anytime.[\/et_pb_accordion_item][et_pb_accordion_item title=”What brands do you install?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]We install best-in-class, name-brand equipment from manufacturers who stand behind their products, such as Rinnai, Bosch, and Triangle Tube, rather than whatever\u2019s cheapest at the wholesaler.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you help me get MassSave rebates or a Heat Loan?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes. We focus on high-efficiency upgrades and can point you toward MassSave rebates and 0% Heat Loan financing you may qualify for.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”0px||” global_module=”1023″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.8″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_padding=”0px||0px” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ background_color=”#FFB52F” custom_padding=”30px|30px|30px|30px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”Heating FAQs” _builder_version=”4.27.8″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”48px” title_letter_spacing=”1px” title_font_size_tablet=”30px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”|||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#153146″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#54BBEE” module_class=”pa-accordion” _builder_version=”4.27.8″ toggle_text_color=”#153146″ toggle_font=”|800|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#FFB52F” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”Why do I have no heat?” open=”on” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}”]No-heat calls usually trace back to a system leak, a failed circulator pump, or a control failure. We diagnose the exact cause quickly and walk you through your options, most of these components are replaced rather than repaired.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you repair or replace my baseboard or radiators?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes. We install, replace, and service cast iron radiators, hot water and copper fin-tube baseboard, radiant panels, and more.[\/et_pb_accordion_item][et_pb_accordion_item title=”Is radiant heat really worth it?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]For the right home, absolutely. Radiant heat can lower heating fuel costs by an estimated 20-30% because it runs at much lower water temperatures than baseboard. We\u2019ll tell you honestly whether it fits your project.[\/et_pb_accordion_item][et_pb_accordion_item title=”How often should I service my heating system?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Once a year is the sweet spot. Annual maintenance keeps your system safe and efficient and helps you avoid a no-heat emergency in the dead of winter.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”0px||” global_module=”1028″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.8″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_padding=”0px||0px” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ background_color=”#FFB52F” custom_padding=”30px|30px|30px|30px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”Boiler FAQs” _builder_version=”4.27.8″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”48px” title_letter_spacing=”1px” title_font_size_tablet=”30px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”|||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#153146″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#54BBEE” module_class=”pa-accordion” _builder_version=”4.27.8″ toggle_text_color=”#153146″ toggle_font=”|800|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#FFB52F” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”Should I repair or replace my boiler?” open=”on” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}”]It depends on the age, condition, and efficiency of your current unit. We\u2019ll assess it, explain the trade-offs in plain language, and give you options with upfront pricing, including whether a rebate-eligible upgrade pays off.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is a combi boiler?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]A combination (\u201ccombi\u201d) boiler provides both your home heating and your hot water from a single compact, high-efficiency unit, saving space and often energy.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are high-efficiency boilers worth the investment?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]For many homes, yes. High-efficiency modulating condensing boilers can run as low as 20% output to match demand, cutting fuel use, and models over 90% AFUE may qualify for MassSave rebates and 0% Heat Loans.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you still service cast iron boilers?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Absolutely. We repair and maintain existing cast iron boilers and can talk you through an upgrade whenever you\u2019re ready.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”0px||” global_module=”1033″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.8″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_padding=”0px||0px” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ background_color=”#FFB52F” custom_padding=”30px|30px|30px|30px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”Water Heater FAQs” _builder_version=”4.27.8″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”48px” title_letter_spacing=”1px” title_font_size_tablet=”30px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”|||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#153146″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#54BBEE” module_class=”pa-accordion” _builder_version=”4.27.8″ toggle_text_color=”#153146″ toggle_font=”|800|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#FFB52F” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”Tank or tankless, which is right for me?” open=”on” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}”]Tank units cost less upfront and suit many homes; tankless units cost more initially but deliver endless hot water, take up less space, and use less energy. We\u2019ll help you weigh both against your household\u2019s needs and budget.[\/et_pb_accordion_item][et_pb_accordion_item title=”How long does a water heater last?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]A traditional tank water heater typically lasts about 8-12 years, while a well-maintained tankless unit can last 15-20 years or more. Age is one of the biggest signs it\u2019s time to start planning a replacement.[\/et_pb_accordion_item][et_pb_accordion_item title=”What are the signs I need a new water heater?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Watch for inconsistent or running-out hot water, rusty or discolored water, leaks or moisture around the unit, strange noises, and simply age. If you\u2019re seeing these, let us take a look.[\/et_pb_accordion_item][et_pb_accordion_item title=”What is a heat pump water heater?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]A heat pump (hybrid) water heater is a high-efficiency tank unit that moves heat instead of generating it directly, using far less energy, and it often qualifies for MassSave rebates.[\/et_pb_accordion_item][et_pb_accordion_item title=”Does a tankless water heater need maintenance?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes, an annual flush keeps a tankless unit running efficiently and protects your warranty, especially in areas with harder water.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”0px||” global_module=”1037″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.8″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_padding=”0px||0px” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ background_color=”#FFB52F” custom_padding=”30px|30px|30px|30px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”HVAC & Ductless FAQs” _builder_version=”4.27.8″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”48px” title_letter_spacing=”1px” title_font_size_tablet=”30px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”|||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#153146″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#54BBEE” module_class=”pa-accordion” _builder_version=”4.27.8″ toggle_text_color=”#153146″ toggle_font=”|800|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#FFB52F” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”What is a ductless mini split?” open=”on” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}”]It\u2019s a heat pump system with an outdoor unit and one or more indoor \u201cheads\u201d that heat and cool individual rooms or zones, no ductwork required, and precise room-by-room control.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can a heat pump really heat my home through a New England winter?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes. Today\u2019s cold-climate heat pumps are designed to deliver efficient heating in our winters. We\u2019ll size and select a system built for North Shore conditions.[\/et_pb_accordion_item][et_pb_accordion_item title=”Are there rebates for installing a heat pump?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Often, yes. Ductless heat pump systems can qualify for substantial MassSave rebates and 0% Heat Loan financing. We\u2019ll help you navigate what\u2019s available.[\/et_pb_accordion_item][et_pb_accordion_item title=”How many indoor heads do I need?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]It depends on your home\u2019s layout and which spaces you want to condition. We\u2019ll assess your home and design a single- or multi-zone system that fits.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”FAQ” _builder_version=”4.16″ custom_padding=”0px||” global_module=”1042″ global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ padding_top_bottom_link_1=”true” padding_left_right_link_1=”true” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.8″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” module_alignment=”left” custom_padding=”0px||0px” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.8″ background_color=”#FFB52F” custom_padding=”30px|30px|30px|30px” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”Plumbing FAQs” _builder_version=”4.27.8″ _module_preset=”default” title_font=”|||on|||||” title_font_size=”48px” title_letter_spacing=”1px” title_font_size_tablet=”30px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”100%” module_alignment=”left” custom_margin=”|||” custom_padding=”0|0|0|0|false|false” use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_accordion open_toggle_text_color=”#153146″ open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#54BBEE” module_class=”pa-accordion” _builder_version=”4.27.8″ toggle_text_color=”#153146″ toggle_font=”|800|||||||” toggle_font_size=”18px” toggle_line_height=”1.6em” body_font=”||||||||” body_line_height=”2em” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” custom_margin=”|||-10px” custom_margin_tablet=”|||-1px” custom_margin_phone=”” custom_margin_last_edited=”on|desktop” animation_style=”slide” animation_direction=”right” animation_intensity_slide=”5%” animation_starting_opacity=”100%” toggle_font_size_tablet=”” toggle_font_size_phone=”14px” toggle_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#FFB52F” border_width_left=”10px” box_shadow_style=”preset2″ box_shadow_horizontal=”0px” box_shadow_vertical=”35px” box_shadow_blur=”115px” box_shadow_spread=”-25px” box_shadow_color=”rgba(0,0,0,0.15)” global_colors_info=”{}”][et_pb_accordion_item title=”Do you handle kitchen and bathroom remodels?” open=”on” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}”]Yes, remodels are one of our specialties. We manage the full plumbing scope from rough-in to finished fixtures.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you find a hidden leak?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]We do. Our team handles water and sewer leak detection and repair, tracking down the source and fixing it right.[\/et_pb_accordion_item][et_pb_accordion_item title=”Can you replace old cast iron or copper drains?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Absolutely. Replacing aging cast iron and copper stacks and drains with modern plumbing is routine work for us.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you install water filtration systems?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]Yes. We install and service whole-house water filtration and treatment systems for cleaner, better-tasting water.[\/et_pb_accordion_item][et_pb_accordion_item title=”Do you do gas fitting?” _builder_version=”4.27.8″ custom_margin=”||20px” global_colors_info=”{}” open=”off”]We do, both natural gas and propane systems, always to code and by licensed professionals.[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

We\u2019re based in Danvers and serve homeowners and businesses across Essex, Middlesex, and Suffolk Counties, including Beverly, Peabody, Salem, Marblehead, Lynnfield, Hamilton, Ipswich, Boxford, Middleton, North Andover, Saugus, and the surrounding North Shore.Yes. Both owners are licensed Master Plumbers, and we\u2019re fully insured. Massachusetts holds plumbers to one of the highest standards in the country, […]<\/p>\n","protected":false},"author":1,"featured_media":1101,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"A Frequently Asked Questions page can come in handy for your new website if you are constantly being asked the same questions by potential or returning customers. This feature is used by multiple different industries in order to save time on the phone or sending emails back and forth. If your website includes a FAQ page, the basic information behind your services is answered before a client comes to you.\r\n\r\n[sp_faq]","_et_gb_content_width":"","footnotes":""},"class_list":["post-401","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/pages\/401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/comments?post=401"}],"version-history":[{"count":6,"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/pages\/401\/revisions"}],"predecessor-version":[{"id":1103,"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/pages\/401\/revisions\/1103"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/media\/1101"}],"wp:attachment":[{"href":"https:\/\/sentient.project-sites.com\/tmm\/wp-json\/wp\/v2\/media?parent=401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}